verified_user 14-Day Money-Back Guarantee

Fair, Transparent Refund Policy

We believe in 100% confidence. If SmrAI does not meet your forensic auditing standards, we offer a transparent 14-day refund window with zero hidden fees.

Last Updated: October 2026 • Effective for all global plans

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Check if your subscription qualifies for an immediate automatic refund before filing a support ticket.

check_circle Result: Eligible for 100% full money-back refund under standard 14-day statutory terms.

01. 14-Day Statutory Window & Money-Back Guarantee

SmrAI Technologies Inc. provides a 14-day statutory money-back guarantee for all new monthly and annual subscriptions purchased directly on smrai.io. If you are unsatisfied with our detection accuracy, humanizer output, or platform reliability, you may request a 100% refund within fourteen (14) calendar days of your original payment date.

Fair Usage Condition: In accordance with industry standards across AI and computing infrastructure platforms (e.g., Grammarly, OpenAI, Copyleaks), refunds apply if you have consumed less than 15% of your billing cycle’s allocated words or conducted fewer than 5 multimodal deepfake scans. This prevents bulk automated abuse while protecting genuine exploratory customers.

02. False Positive & Diagnostic Defect Protection

We recognize the critical real-world stakes of academic integrity and professional publishing. If our platform produces a demonstrable false-positive result that negatively impacts your workflow, or if an unexpected software defect hinders your ability to generate verifiable certificates:

You are eligible for an immediate full or prorated refund regardless of your current word quota consumption.
Our senior forensic team will issue a complimentary signed forensic validation report explaining the model anomaly for your institution.
Account credits will be replenished at zero charge.

03. EU & UK Statutory Right of Withdrawal

If you reside in the European Economic Area (EEA), United Kingdom, or Switzerland, you possess a statutory right to withdraw from digital service contracts within 14 days of enrollment under EU Directive 2011/83/EU on Consumer Rights.

To exercise this statutory right, you need only email billing@smrai.security prior to the expiry of the 14-day cancellation window. No justification or court paperwork is required.

04. Enterprise SLA & Cluster Outage Rebates

For Enterprise Shield and Academic Campus agreements governed by Service Level Agreements (SLAs), SmrAI guarantees a 99.9% uptime availability for neural inference endpoints.

In the event of an unplanned cluster outage exceeding 0.1% in any monthly billing cycle, enterprise clients are entitled to service fee credits or prorated monetary refunds in accordance with their contractual Master Services Agreement (MSA).

05. How to Request Your Refund (Step-by-Step)

Submit an Email or Ticket: Email billing@smrai.security or submit through our Contact Desk selecting "Billing & Refund Request".
Provide Basic Verification: Include the account email and the Stripe invoice number or receipt ID.
Processing & Settlement: Once approved, refunds are credited back to your original payment method (Visa, MasterCard, Amex, PayPal) within 3 to 5 business days depending on your banking provider.

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Instant Self-Service Cancellation: You can cancel recurring subscription renewals at any time with one click under Account Settings. You will retain full access until the current billing period concludes.

Have questions about your billing cycle or custom enterprise terms?

support_agent Talk to Billing Specialist